FAQ

WHY HAVE I NOT RECEIVED MY ‘PAYMENT RECEIPT’?

Payment receipts are emailed to your registered email address once your payment is confirmed. If within 24hours you are yet to receive your payment receipt after checking your email inbox and spam box, then send an email to support@honeypays.com.ng with your proof of payment.

 

HOW DO I KNOW MY PAYMENT HAVE BEEN RECEIVED?

Once your payment is received you will get an email confirming your payment. The email contains the date your investment will mature and also doubles as your ‘payment receipt’.

 

WHY DID MY MATURITY DATE CHANGE?

The maturity date you got in your ‘payment receipt’ is your trading days without weekends, you will get yet another maturity date without public holidays which is the day your trading will close.

 

WHY HAS MY SECOND DATE PASSED WITHOUT MY PAYOUT?

At the end of your second maturity date (the day your trading closes), funds are then withdrawn to commence payment for your batch. So everyone in your batch will receive payment within five (5) days.

 

CAN I CALCULATE MY MATURITY DATES MYSELF?

Yes you can. Just use OUR CALENDAR to know when your investment will mature and when your trading will close.

 

CAN I REQUEST FOR A WITHDRAWAL BEFORE MY MATURITY DATE?

Yes you can but if you do your investment will be liquidated. You will be getting your invested capital ONLY without any interest.

 

HOW CAN I REQUEST FOR A WITHDRAWAL?

To request for your invested capital kindly send an email to refund@honeypays.com.ng. Kindly read more about our REFUND POLICY.

 

HAVE MORE QUESTIONS?

support@honeypays.com.ng